Going with a New Phone System Makes Sense

A Customer Center entry from January 4, 2008
by Stefania Viscusi - TMCnet Assistant Editor for Channels

To offer employees the best communications tools with the most up to date features, it is important that businesses update their phone system with one that supports current and future business needs.

Not only have phone system features like Caller ID and voicemail become necessary, but new phone systems, with advanced features, offer the ability for employees to get to the most important calls first and stay connected no matter where they are.

Going with a new phone system simply makes sense for businesses as productivity enhancing features like extensions, important call control functions, advanced voicemail features, call queuing features like music on hold, reporting features and much more, make quality, efficient communications possible.

As an improvement from past phone systems, today's IP-based phone systems deliver advanced functionality at a fraction of the cost—saving on long distance charges and keeping businesses from having to pay for both phone and Internet services.

A new phone system can also enhance productivity for employees as well as make them more accessible, and at costs that are far more efficient than older TDM phone systems.

With these improved communications, businesses are able to stay ahead of the competition and create stronger relationships with clients and customers as well has have successful conferencing session, all while reducing costs.

Choosing a phone system that makes sense, means partnering with a provider like SwitchVox, offering products that fit business and consumer needs and that include enhanced call monitoring options and the ability to monitor, view, record or pick up calls with the click of a button. To learn about more of the features CLICK HERE.

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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

— January 4, 2008