Switchvox Makes the PBX More Appealing Than Ever

A Customer Center entry from January 4, 2008
by Brian Solomon - TMCnet Web Editor

Affordable, easy to set up and simple to configure, Switchvox is everything you don't expect from a PBX.

With features that let your business run more effectively and with fewer hassles, Switchvox does all this for a fraction of the cost of the PBX systems of the past.

Switchvox PBX is more than an office phone system. Rather, it represents a revolution in business communications, which puts the user in control of the most important asset in business, voice.

With this leap in technology also comes cost-savings, integration capability previously thought impossible, as well as the flexibility to meet the needs of a variety of industries.

Switchvox provides it all.

PBX—short for private branch exchange--is a private business telephone network. Users of the PBX such as the system offered by Switchvox can share outside lines for making external telephone calls.

Most companies use a PBX due to the fact that it is less expensive than connecting an external phone line to each phone in the company—which could actually lead to charges accruing from your phone company. Further, it is easier to call within the Switchvox PBX, in which just an extension of 3 to 5 digits is needed to place the call.

The advances in VOIP, as well as the dwindling price of hardware have enabled the Switchvox PBX to be less expensive, more flexible and easier to manage than ever. In the past, a PBX system might have been considered too expensive for smaller companies. But Switchvox has helped change that.

Businesses can start saving right away with Switchvox, doing away with high long distance bills and other hassles. By running an in-house PBX, companies present a professional image to vendors and customers, minus the high cost associated with PBX technology in the past.

The Switchvox PBX includes other features besides connecting calls, including Music on Hold, Digital Receptionist, Voicemail to your email inbox, Time-based Behavior, Support for analog and VOIP Phones, One Touch Voice-Mail Retrieval, Message Waiting Indicator, Unlimited Nested IVR Menus, Call Transfer, and on-line tool suites for users and administrators.

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Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon’s columnist page.

— January 4, 2008