Peering Phone Systems Your Multiple Business Locations

A Customer Center entry from August 25, 2007

Success for any business is usually followed by growth. Some businesses grow by expanding operations to more offices at other locations.

And as businesses expand to multiple locations, there is a need to continue on with success at each new location. Because communications play such a significant role in businesses today, effective, consistent communications are necessary. Achieving this at each location can be costly if phone systems are separate and services are being provided by an external carrier and service provider.

For that same reason, VoIP powered phone systems together with an IP PBX that supports peering and SIP help to ensure that communications continue to support successful operations at each location.

Also, for businesses looking to save money on communications, VoIP technology reduces communications costs and the need for services from a costly carrier altogether. Since VoIP technology allows communications to occur over an Internet connection, it becomes possible to have lower cost phone calls and when multiple sites connect phone systems, they are also able to enjoy free calls between sites.

So, by peering phone systems, businesses are no longer paying for communications that occur within their own operations, since calls no longer need to be terminated to the PSTN.

Also businesses that connect phone systems for their multiple locations can enjoy benefits like intelligent routing and least cost routing.

Intelligent call routing provides companies with the ability to improve their customer service levels and works by routing calls seamlessly, via SIP, between multiple locations. For example, the phone system can recognize a call coming into a Los Angeles sales line from a New York caller and automatically hands the call off the sales line in New York.

The connected PBX will also route calls, via SIP, to the best cost PBX to reach the intended location. For example, a call placed to Los Angeles from a phone connected to a PBX in New York is routed, for free, via SIP to the L.A. PBX, since the call will cost less if handled from the PBX in that location---making it cost effective and possible for businesses with multiple locations to continue on a path of growth and success into the future.

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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi's columnist page.

— August 25, 2007