Understanding Phone Systems

A Customer Center entry from March 6, 2007

Because communications are such a vital part to building and maintaining relationships, being aware of how these communications are conducted, is vital to businesses. Communications typically center on the telephone. So phone systems that support communications needs are necessary.

Phone systems are especially important as business climates change and move into the next generation of phone systems i.e. those which offer special features for increased efficiency and cost savings.

When you talk about the kinds of phone systems being considered, there's usually a distinction drawn between traditional PSTN-based phone systems and next generation IP-based phone systems, or PBX vs. IP PBX.

These next generation phone systems are easy to set-up, configure and maintain. They utilize the IP network for both data and voice communications and because of this are able to feature more integrated functionalities including the ability to, handle, route and manage calls more efficiently as well as maintain and better relationships with clients, partners and customers.

With the increasing number of businesses turning to IP communications for its financial benefits, a focus on switching phone systems to correlate with this increases. When making a decision on which phone system is best for their office, business leaders must ask themselves whether they need a solution that includes just the basic telephone features offered by traditional systems, or if there is a need for more advanced, customizable and automated features. The capabilities of VoIP also make new, cutting-edge phone systems a possibility SMBs who were once unable to make such purchases for their cost intensiveness.

Switchvox, a provider of PBX and IP PBX phone systems to SMBs offers a number of choices for phone systems that are all easy to setup. These include choices for a number of extensions, advanced voicemail and call control as well as IVR and music on hold features, among many other options.

As new phone systems are chosen by businesses to improve their overall efficiency, purchasing a solution that is easy to manage and includes the latest in functionalities will bring benefits that continue on into the future.

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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.

— March 6, 2007