The Switchvox SOHO Phone System: The Fast, Easy and Convenient Way to Make the Leap to VoIP
A Customer Center entry from November 5, 2007
by Patrick Barnard - Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for TMCnet
If you’re a small to medium sized business owner and you still haven’t discovered the cost savings and operational efficiencies afforded through a VoIP phone system, then you are starting to run out of excuses. All across America and indeed all over the world, SMBs are discovering the many advantages of switching to VoIP via affordable IP phone systems such as those offered by vendors like Switchvox.
Take, for example, the Switchvox SOHO phone system. At just under $1,000, this powerful IP-PBX offers many of the features found on much more expensive phone systems – and by that we mean phone systems which are typically deployed in major corporations with over 700 employees. With this easy-to-set-up business phone system, you get a wide range of productivity enhancing features. For example, you get unlimited extensions, including IP phone and ATA extensions, as well as analog phone extensions (giving you the opportunity to use your existing phones or a mix of IP phones and analog phones). You also get call queue extensions, virtual extensions, IVRs, and extension templates. The phone system also delivers control permissions for each extension and 3, 4, or 5 digit extension dialing (meaning the phone system can be easily expanded as you business grows.
The Switchvox SOHO phone system also gives you a range of important call control functions, such as hold, assisted transfer, blind transfer, call parking, do not disturb and send calls. The phone system also delivers key voicemail features such as flexible voicemail access (which lets you get your VM’s from anywhere), voicemail to your email inbox and automatic mailbox creation. The phone system also offers some pretty cool call queuing functions, such as unlimited call queues, in-queue call routing, the ability to route a call when the caller presses “0,” queue caller time-out, custom music while on hold, invisible queues, “members never busy,” announce position in queue, announce estimated hold time, announcement frequency control, ring all, round robin and much more.
The phone system also offers a host of IVR functions (including alter caller ID), logging and reporting features (including error log), and directory features (including “dial by name”). Other key features delivered by this innovative phone system include conferencing (including simple conference room and conference via handset), two-way intercom, two-way paging and overhead paging.
Best of all, the Switchvox SOHO phone system is fully customizable to meet your needs, so you can set it up to deliver only the features and functions you really need. The $995 price includes a custom server running the Switchvox PBX software, plus 30 days of free setup support. You even have the option of getting a T1 interface card installed in the server, should you happen to be using a T1 line. Ease of use, easy installation and care free maintenance are the hallmarks of Switchvox’s advanced business phone systems.
Switchvox also offers an impressive selection of office phones which will enable you to leverage the full capabilities of the Switchvox SOHO phone system. Included in the line up is the amazing SoundStation IP 4000 conference phone, which delivers crystal clear sound quality whether you are holding a conference with colleagues down the block or some customers on the other side of the globe. This conference phone system delivers the same Acoustic Clarity Technology found in Polycom’s IP-enabled phone systems.
So if you are one of the “hold outs” that “just hasn’t had the time” or is too afraid to make the switch to VoIP, you really owe it to yourself to check out Switchvox’s award winning line of business phones systems. You’ll save money on your communications costs and gain productivity enhancing features galore – advantages which you can be sure your competitors are already checking out, if not are using already.
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Patrick Barnard is Associate Editor for Customer Interaction Solutions magazine and Assignment Editor for TMCnet. To see more of his articles, please visit Patrick Barnard’s columnist page.
— November 5, 2007
