Does My Business Need a PBX?

A Customer Center entry from November 15, 2004

Short for Private Branch Exchange, a PBX is a private telephone network for your business. Users of the PBX share outside lines for making telephone calls external to the PBX.

Most companies use a PBX because it is significantly less expensive than connecting an external phone line to every telephone in the organization, a scenario where inter-office calls may actually accrue charges from your phone company. Additionally, it is easier to call within the PBX because just an extension of 3 to 5 digits is needed to place the call.

The advances made in VOIP technology, and the ever dwindling price of hardware have enabled the Switchvox PBX to be more flexible, less expensive, and easier to manage than has ever been possible before. In the past, a PBX system might have been prohibitively expensive for smaller companies and start ups.

With Switchvox, your business can start saving right away by doing away with high long distance bills and hassle. Your business could run a PBX in-house and present a professional image to your customers and vendors, without the traditional headaches and high cost associated with the PBX technology of the past.

Of course, the Switchvox PBX includes many other features besides just connecting calls. These include Digital Receptionist, Music on Hold, Time-based Behavior, Voicemail to your email inbox, Support for analog phones (including cordless phones), Support for VOIP Phones, Message Waiting Indicator, One Touch Voice-Mail Retrieval, Unlimited Nested IVR Menus, Call Transfer, and powerful on-line tool suites for both administrators and users, and much more!

— November 15, 2004